Reporting Procedures
Theft of electric or water service is dangerous and against the law. If you suspect someone of illegally tampering with an electric or water meter in Garland, please use the online Customer Service Request Form or call the Utility Theft Hotline at 972-205-2635, and report the details so the situation can be investigated. Callers may remain anonymous.
Penalties
If theft or meter tampering is identified, utility service will be disconnected immediately and the account holder may have to pay a significant amount to have the service restored. The administrative penalty, plus charges for damages such as to the meter, can cost more than $300. Additionally, power or water consumed during the theft will be back billed to the customer in most cases. Restitution may also be handled through the court system.